1. Who we are
Stay Well Care Support Services Pty Ltd (ABN 56 703 424 640) provides professional business and consulting services from our base in Melbourne VIC, Australia. Our website address is https://staywellcaresupportservices.online. We act as the data controller for personal information collected through our website and in the course of our business.
2. Australian Privacy Principles
As an Australian business, we are bound by the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs). These principles govern how we collect, hold, use, disclose and protect personal information. This policy explains how we apply those principles in practice.
3. The kinds of information we collect
The personal information we collect may include:
- Your name and email address, when you contact us or request a quote;
- Details about the services you are enquiring about, including business needs and requirements;
- Correspondence you send to us, including emails;
- Website usage information, such as pages visited and general browser or device information.
We do not knowingly collect sensitive information, such as health information or information about your beliefs, unless you provide it to us voluntarily and we reasonably need it to provide our services. Where this occurs, we will seek your consent before collecting it.
4. How we collect information
We collect personal information directly from you when you:
- Complete our contact or quote request forms on this website;
- Send us an email at ceo@staywellcaresupportservices.online;
- Engage us to provide professional business and consulting services;
- Browse our website.
5. Why we collect and use your information
We collect, hold and use your personal information to:
- Respond to your enquiries and provide requested quotes;
- Deliver our professional business and consulting services;
- Manage our business relationship with you, including invoicing and records keeping;
- Improve our website and the services we offer;
- Comply with our legal and regulatory obligations.
We will only use your information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect. We will not use your information for direct marketing without your consent, and you may opt out of any marketing communications at any time by contacting us.
6. Disclosure of your information
We do not sell, rent or trade your personal information. We may disclose your information only in limited circumstances, such as:
- To professional advisers, such as accountants or legal advisers, where reasonably necessary;
- To service providers who support our business (for example, website hosting or email providers), under strict confidentiality obligations;
- Where required or authorised by law, such as in response to a court order or legal process.
7. Overseas disclosure
Some of our service providers may be located outside Australia, and in some cases your personal information may be stored or processed overseas. Where this occurs, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles or is otherwise bound by legally enforceable obligations to protect your information.
8. Security of your information
We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes appropriate technical and organisational measures. When we no longer need your information, and we are not required to retain it by law, we will take reasonable steps to destroy or de-identify it.
9. Access to and correction of your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete or misleading. To make a request, please email ceo@staywellcaresupportservices.online. We will respond within a reasonable time and will not charge a fee for accessing or correcting your information, except where permitted by law.
10. Anonymity and pseudonymity
Where it is lawful and practicable, you have the option of dealing with us anonymously or using a pseudonym. However, in most cases we need your name and contact details to respond to enquiries or provide our services.
11. Cookies and website analytics
Our website may use cookies and similar technologies to improve your browsing experience and to understand how the site is used. Cookies are small files stored on your device. You can set your browser to refuse cookies, although some features of the site may not function correctly as a result.
12. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing them with any personal information.
13. Complaints and privacy enquiries
If you have any questions about this policy, or believe we have breached the Australian Privacy Principles, please contact us:
- Email: ceo@staywellcaresupportservices.online
- Post: Stay Well Care Support Services Pty Ltd, Melbourne VIC, Australia
We will acknowledge your complaint promptly and aim to resolve it within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.
15. Contact us
If you would like more information about how we handle your personal information, please email ceo@staywellcaresupportservices.online.
Stay Well Care Support Services Pty Ltd — ABN 56 703 424 640 — Melbourne VIC.