Terms of Service

1. About These Terms

Stay Well Care Support Services Pty Ltd (ABN 56 703 424 640) operates this website and provides professional business and consulting services to clients across Melbourne VIC and greater Victoria. These terms, together with any service agreement or engagement letter, form the basis of our relationship with you.

2. Our Services

We provide professional business and consulting services, including business advisory, operational planning, administrative support, and related consulting engagements. The specific scope, deliverables, timelines, and fees applicable to your engagement will be set out in a written proposal, service agreement, or engagement letter provided to you before work commences. Where a signed agreement exists between us, the terms of that agreement prevail over these Terms of Service to the extent of any inconsistency.

3. Quotations and Fees

All quotations provided by us are valid for the period stated on the quotation (or 30 days if no period is stated). Fees are payable in Australian dollars (AUD) and are exclusive of GST unless otherwise stated. Invoices are payable by the due date specified on the invoice. Late payments may attract interest or administrative fees as set out in your service agreement or as permitted by law.

4. Your Obligations

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely information and documentation reasonably required for the performance of our services;
• Respond to our requests within reasonable timeframes;
• Inform us promptly of any change to your circumstances or requirements that may affect the engagement; and
• Ensure you hold all necessary rights, permissions, or licences for any materials you supply to us.

5. Intellectual Property

All content on this website, including text, branding, and design, is owned by or licensed to Stay Well Care Support Services Pty Ltd and is protected by Australian and international intellectual property laws. Upon full payment for our services, you receive the rights to use the deliverables prepared for you as set out in your service agreement. We retain ownership of our pre-existing methodologies, tools, templates, and know-how.

6. Confidentiality and Privacy

We treat all client information as confidential and handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). We will not disclose your confidential information to third parties except where required by law or where necessary to deliver the agreed services.

7. Limitation of Liability

To the maximum extent permitted by law, our liability arising from or in connection with our services or this website is limited to the fees paid by you for the relevant services, except where liability cannot be excluded by law. We are not liable for indirect, incidental, or consequential losses, including loss of profit or loss of business opportunity, except where such exclusion is not permitted by law.

8. Australian Consumer Law

Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth), or any other applicable legislation. Under the Australian Consumer Law, consumers are entitled to services being provided with due care and skill, being fit for their intended purpose, and being supplied within a reasonable time. Our goods and services may also come with guarantees that cannot be excluded under the Australian Consumer Law.

9. Termination

Either party may terminate an engagement in accordance with the notice provisions of the applicable service agreement. We may suspend or terminate services immediately if you fail to make payment when due or if continuation of the engagement would breach any law or professional obligation.

10. Dispute Resolution

We are committed to resolving concerns fairly and promptly. If you have a dispute, please contact us in the first instance so we can work towards a resolution. Where a dispute cannot be resolved directly, the parties may agree to mediation or other alternative dispute resolution in Victoria, Australia, without prejudice to your rights under the Australian Consumer Law.

11. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria and the Commonwealth of Australia.

12. Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be published on this page with the date of the latest revision. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.

13. Contact

For any questions about these Terms of Service, please contact Stay Well Care Support Services Pty Ltd (ABN 56 703 424 640) by email at ceo@staywellcaresupportservices.online.

Last updated: January 2025